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- Customer Facing Meeting Tools
SA Practices - Sales Plays - Tools and Resources - Career Development - Demonstration - Processes - Education and Enablement
Tools and Resources
Tools and resources provide infomation to help Solution Architects to conduct POV or workshops, respond to RFx, manage customer facing activities, support on-going product learning.
Education and Enablement
As a Solutions Architect, it is important to be continuously learning more about our product and related industry topics. The education and enablement handbook page provides a dashboard of aggregated resources that we encourage you to use to get up to speed.
Proof of Value (POV) Guidelines
Proof of Value (POV), formerly known as Proof of Concept, is conducted during the Technical Evaluation stage with Solutions Architects by prospects or existing customers to assess the required capabilities based on a set of criteria and value drivers. A POV is a collaboration between GitLab and the prospective or existing customer for evaluating GitLab. Information on the POV guidelines, POV types and process can be found on the Proof of Value (POV) Guidelines page.
Hands-on Workshops
Mose Beaman
GitLab Solutions Architects conduct hands-on workshops as interactive events for GitLab prospects and customers to learn the GitLab product and DevSecOps capabilities. Workshops may be executed as marketing events or run independently for specific customers. Detail information is provided on the Hands-on Workshops page.
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RFI/RFP Responses
RFx's such as RFI and RFP are common steps in the public sector yet it may be required by enterprise customers to assess, evaluate and procure the software. Solution architects often participate in the RFP process responding to the technical asks and solutions requirements. Information on responding to the RFx can be found on the RFI/RFP page.
Product Releases
Solution architects have to keep up the pace of the GitLab monthly product releases to position feature sets and capabilities for the prospect and customer needs while demostrating the market leading position.
Following links provide product release information to assist in tehnical discussions and technical evaluation.
- View Product Release Updates for enablement on new features in recent releases
- Compare two releases with the What is New Since? Release Feature Overview Tool
Customer Facing Meeting Tools
Solutions Architects frequently interact with customers for demos, presentations or Q&A. These calls should enable the customer to clearly experience the value of GitLab without distraction or interruption. The below list of tools was compiled by the GitLab SA team as commonly used solutions. Note, this list does not represent a requirement to use any of these products or an endorsement for these products.
- Muzzle to mute all notifications prior to beginning a call
- Tab Resize Chrome plugin to break tabs into split-screen viewing
- Screenbrush to draw on the screen
- Toby or Tabs Outliner to launch many preset tabs at once
- Station to group pages by application in a smart dock
- MouseBeam enables the mouse cursor to use multiple screens like a circle
- Rectangle to quickly move and resize windows in macOS using keyboard shortcuts or snap areas
- Dark Reader enables browser dark mode to better fit room lighting
- Postman for API interaction
- Atom.io lightweight IDE text editor
- git-plus Package for atom to make commits and other git actions without the terminal
Related macOS tips
- Switch between full screen applications using the trackpad, Command keys or other options
- Use the Zoom Accessibility Features to zoom in on targeted screen locations
- Work in multiple spaces on a single monitor to keep multiple app windows or browser tabs open in fullscreen mode
- Enables switching between windows or tabs with trackpad gestures, keeping display screen clean and uncluttered
Mouse Bean Bag Computer
Mouse Beans
Useful Customer Facing Presentations
No two presentations are the same and we often find ourselves mixing and matching content tailored to our Customer's journey. From Agile to CI/CD to Kubernetes and beyond, below are several commonly used decks rich in content to pull from.
Musebeam
- Official Customer Facing Presentations - Here you will find the Company Pitch Deck with the GitLab narrative, Customer Value Deck with Value Drivers and Differentiators, and Security Deck with best practices on Shift-Left security. These should be the starting point of any tailored deck!
- All The Things - Not a pitch deck. Owned by a Solution Architect, this is a holistic, tactical guide to GitLab as a Product constantly updated with screenshots.
- Product Walkthrough Deck - Product Walk-through from the lens of a Solution Architect covering Velocity, Visibility, and Security & Compliance.
- Getting Started - Kicking off a POV? This is a fantastic deck to help Customers on their journey to setting up Users, Groups, Pipelines, Auto DevOps, and more.
O'Reilly Learning Platform
In order to facilitate an environment of learning and development, the Solutions Architect team has access to the O’Reilly Learning Platform. This education platform contains thousands of books, videos and live learning courses to assist SA’s with gaining the knowledge they need to stay competitive.
As of 2021-03-17, only the Solutions Architect team has access to the platform. If you do not already have a login, please contact your manager and they will add you to the system. New members will receive an email with instructions for how to get set up. Existing members with logins can navigate to URL listed above from your browser of choice.
As mentioned, the goal is to ensure all SA’s have easy access to information that will help them grow professionally. To that end, the SA Leadership team will, from time to time, create topical playlists from O’Reilly materials which can be accessed from within the platform. These playlists will contain recommended books, selected chapters from books and even video lessons on such topics as IaC, GitOps, Security, etc…
Additionally, code sandboxes are Included within the O’Reilly platform that SA’s can utilize to practice new skills or hone existing ones.
For a quick tour of what the O’Reilly Learning Platform can provide to our SA team, please check out this short introductory video.
By the end of FY22 Q1, we plan to incorporate the O’Reilly Learning Platform into GitLab’s EdCast installation. This will make it even easier for Solution Architects to navigate to one system and search for materials to help them level-up.